Marketplace support (Amazon & eBay)

We manage your Amazon and eBay listings, answer buyer messages and keep your account healthy and organised.

The problem

Marketplaces bring revenue but need constant attention: listings get suppressed, buyers wait for answers and stock levels drift apart. It's hard to do properly on the side.

What is included

Creating and optimising listings
Maintaining prices, stock and variants
Answering buyer messages
Monitoring account health and performance metrics
Handling returns and cases according to your rules
Syncing with your own online shop

What you get

Optimised listings
Ongoing account and inbox management
Weekly status overview
Monthly report on sales, reviews and open issues

Process

How it works

01
Account check
We review listings, account health and open cases and draw up a priority list.
02
Set the rules
You decide how we handle questions, returns and price changes.
03
Ongoing management
We maintain listings, answer messages and keep an eye on metrics.
04
Reporting
You get a regular overview of performance and what needs attention.

FAQ

Questions about this service

Do you manage Amazon advertising too?

We can manage simple Sponsored Products campaigns. For large ad budgets we recommend specialist support, which we're happy to coordinate with you.

How quickly are buyer messages answered?

Within agreed service hours, usually on the same business day. We set the exact times together.

Can you reinstate suppressed listings?

We handle cases and appeals carefully, but the marketplace makes the final decision. We can't promise the outcome.

E-Commerce

More services in this area

All: E-Commerce

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