E-Commerce Support
Hands-on support for your online store: products, orders, returns and customer questions, handled reliably every day.
The problem
Running a store means dozens of small tasks every day: adding products, checking stock, sorting out orders, processing returns. If you do all that on the side, there's no time left for your range and your marketing.
What is included
- Creating and maintaining products, variants, images and descriptions
- Order processing, status updates and resolving delivery issues
- Handling returns, exchanges and refunds according to your policies
- Answering customer questions about orders and shipping
- Monitoring stock levels, prices and promotions
- Support on marketplaces such as Amazon and eBay
What you get
- Complete, well-maintained product data
- Documented procedures for orders and returns
- Regular overview of open orders and anything unusual
- Reply templates for common customer questions
Process
How it works
- 01
Get to know the store
We review your platform, product range and current workflows.
- 02
Define tasks
We agree which tasks we take over and how you're kept in the loop.
- 03
Onboard
The specialist starts with clear checklists and your approval rules.
- 04
Run day to day
We handle daily operations and flag issues early.
FAQ
Questions about this service
Which platforms do you work with?
Mainly Shopify and WooCommerce, plus Amazon and eBay. We're happy to look at other systems in the first call.
Can you automate parts of the work?
Yes. We can also automate recurring steps like customer tagging or invoice sending, so the specialist focuses on the exceptions.
Can I increase hours during peak season?
Yes, just let us know in good time. We'll plan extra hours or an additional specialist.
Virtual Assistants
More services in this area
Intro call
E-Commerce Support – let’s get started.
In a free intro call we clarify what you need, what it costs and when it will be done. No sales pressure.